Refund, Return and Warranty
1. Warranty
6 months Quality Warranty-- If any quality problem with products within 6 months quality warranty, please feel free to contact us, we will be reponsible for the item we sold , and we will reply and solve the problem for you within 24 hours .
2. Cancel Orders
If an order is canceled before shipping out to you, no fee will be charged.
If your order has been shipped out, but you still want to cancel the order, we can accept that too.( Refers to Returns Policy below )
3. Overdue Items
For E-packet shipping method , Re-shipping or Full refund are available after 50 days of Order Shipping.
For DHL Express , Re-shipping or Full refund are available after 12 days of Order Shipping.
4. Return and Refund
Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.
If you wish to return any or all parts of your order, you should contact us firstly to get the Return Address.
Quality Issues-- If a product has quality problems within 7 days time which starts from the day of customers receiving it, we will be responsible for exchanging your item or returning a full refund. After confirming that the product has not been damaged on purpose, we will send a full refund or exchange the product for free.
Non Quality Issues -- If customers wish to return an item for non quality reasons within 7 days after receiving the product, we will return 85% the full price (15% will be withheld to cover the shipping fee) for non-Express shipping order; While for DHL/Express shipping order, we do not refund the Express shipping fee included.
Returned products should be in original condition with original packaging. If an accessory or the original item was lost during the process of returning, we will deduct the price of the lost item from the refund.
Attention:
1: If you find any lost, please refuse to sign or take some photos as proof to show us and the shipping carrier.
2: If you want to return the item but it just has been shipped out, please wait until the item is delivered then notify us via e-mail.
How to return?
If you need to return your product for getting replacement or refund, please see the following guide.
Instructions
If you need to return your order for any reason, please contact us and tell us why. We will do our very best to resolve any problem caused by us or our shipper.
Please make sure the item was originally purchased from our site. Please ensure the item wasn't suffered any damage.
In order to save the shipping fee and avoid customers clearance, we suggest you input the item in a simple envelope. Ship out via any Registered Air Mail with a tracking number.
Send us the tracking number and when we receive the item you send back to us, we will refund or send you replacement immediately.
